1. Please fill in your full name including first name, middle name and last name when making the payment;
2. Please fill in the correct address, including Apartment Number, Street, City, Region and Country. Otherwise, the package will probably be returned!
3. We are not responsible for your mistake.
Tips: Standard size, foot fat feet are recommended to shoot a large yard.
1. Please choose the size according to your standing length.
2. If your foot is wider or thicker, choose the larger size.
3. We will ship the size according to the UNO size according to us.
4. As measured by hand, there may be 1-2cm difference.
5. If you are unsure of the correct size, please feel free to contact us.
[About quality] broken bottom, degumming, breakage, heavy color difference, serious stains. This store is responsible for all processing costs. Small thread heads, small stains, micro dye and micro glue are not quality issues.
Below, you will learn how to choose the correct shoe size:
The size number here is completely different from the shoe size chart of your country, but the length of your bare foot will never change, so you need to measure your bare foot with a ruler, then choose the size from the table below.
Foot length is not the insole length.
Foot length is not the sole length.
EUR Size 35 = Chinese Size 225 = US Size 5 = Foot Length 22.5 cm
EUR Size 36 = Chinese Size 230 = US Size 5.5 = Foot Length 23 cm
EUR Size 37 = Chinese Size 235 = US Size 6 = foot length 23.5cm
EUR size 38 = Chinese size 240 = US size 6.5 = Foot Length 24 cm
EUR size 39 = Chinese size 245 = US size 7 = Foot Length 24.5 cm
EUR size 40 = Chinese size 250 = US size 7.5 = Foot length 25 cm
EUR size 41 = Chinese Size 255 = US Size 8 = Foot Length 25.5 cm
EUR Size 42 = Chinese Size 260 = US Size 8.5 = Foot Length 26 cm
EUR Size 43 = Chinese Size 265 = US Size 9 = Foot Length 26.5 cm
EUR Size 44 = Chinese Size 270 = US Size 9.5 = Foot Length 27 cm
EUR Size 45 = Chinese Size 275 = US Size 10 = Foot Length 27.5 cm
EUR Size 46 = Chinese Size 280 = US Size 11 = Foot Length 28 cm
EUR size 47 = Chinese size 285 = US size 12 = Foot Length 28.5 cm
EUR size 48 = Chinese size 290 = US size 12.5 = Foot Length 29 cm
EUR size 49 = Chinese size 295 = US size 13 = Foot Length 29.5 cm
1.100% brand new
2. Size: CN large size 38-46. Please allow 0-2cm errors due to manual measurement
3. Package: new shoes without box
4. For example: if you measure heel to toe 27cm, please choose size 44 = US size 9.5
5. Order a gift: randomly give black or white socks
Product Buy/Return Policy
Welcome to 9020.com to provide an extensive range of high quality, trendy fashion clothing, together with a professional service dedicated to our valued customers from all over the world.
In order to guarantee our customers an amazing shopping experience, all items are individually inspected by our Quality Control Team before shipment. Our Customer Support Center is always at your service.
30 Day Returns Warranty
If for any reason you are dissatisfied with any item(s) purchased from DressLily.com, simply contact our Support Center. You can return the product within 30 days after receiving the delivery. We will always offer the best solution for our customers.
Get a Solution
Steps to contact us:
Please contact us immediately at our Support Center describing the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described items, please send us a clear picture or video of the problem. Please keep the picture below 10 MB.
1. 9020 ponsibility
? If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
? Once we receive the item, we will offer compensation or resend for free a replacement at our expense.
? If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
? The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.Notes about Warranty
- Our warranty does not apply to products listed under the following categories: swimwear, lingerie, earrings, and clearance items, or any discounted items provided 9020 did not make a mistake. If 9020 made a mistake, we will always resolve the issue to your satisfaction.
-Clearance items cannot be returned,they are not eligible for refund, exchange, or store credit.
- All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact to be eligible for compensation.
- All returns must first be approved by our Customer Service Team, if approved, you will be provided with an RMA form. Returned items without a corresponding and filled RMA form and/or not matching the requirements listed above will not be accepted.
Please DO NOT return your item to any other addresses of 9020 as the published addresses online and the shipping address on the package you received ARE NOT our returns address.
-All returns must be shipped via Postal Service, returns shipped via other services will incur brokerage fees and/or duties which will be deducted from the credit/refund you will receive. Returned items must be declared as "Returned Goods" in the customs section of the return label. Furthermore returns that are not properly declared may incur additional fees.
-Please kindly use a postal service that is trackable. In the event of package loss or package damage during transit we will not be responsible in such cases. Therefore we recommend adding insurance to your returned package to secure its safekeeping.
-For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability. -For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details: -Wallet refunds will take up to 24 hours to process and appear in your 9020 account.
-PayPal refunds may take up to 48 hours to process and appear in your account.
-Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
-Returns must be sent at the customer's expense, C.O.D. returns are not accepted. In cases where 9020 sent a defective or a wrong item, return shipping fees will be refunded to the customer upto 30% of the product value.